Return Policy
Return & Refund Policy – Eve Oxford
At Eve Oxford, we are committed to delivering exceptional service and a pleasant shopping experience for all our customers. Our return and refund policy is carefully designed to ensure customer satisfaction under specific conditions. Please read the guidelines below carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Discounted items are excluded from this guarantee.
No Refunds on Discounted Items
Items purchased on sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of size issues.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Eve Oxford does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our terms and conditions for more information.
Deadline for Requesting a Return
Return requests must be submitted within 30 days of receiving the item. Returns requested after this deadline will not be accepted. Please respect this timeframe to be eligible for a return.
Exchanges for Discounted Products
Discounted items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Products
We offer a full guarantee on any product found to have a manufacturing defect. Such items may be returned for a full refund or exchange, depending on your preference.
Return Procedure
To initiate a return, please email us at info@eve-oxford.uk. Once the return is approved, you will receive detailed instructions on how to complete the return process.
Refund Destination
All refunds are processed back to our supplier based in Asia. Customers are responsible for any costs or bank charges associated with this process. By initiating a return, you acknowledge and accept responsibility for these costs.
Conclusion
Eve Oxford is dedicated to ensuring customer satisfaction. By following our return and refund policy, we can provide an efficient and fair return experience. For any questions or concerns, please contact us at info@eve-oxford.uk.